SHIPPING POLICY
1. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic Shipping
We offer the following shipping options for orders within the United States:
- Standard Shipping: 3-5 business days ($5.99)
- Expedited Shipping: 2-3 business days ($12.99)
- Free Shipping: 5-7 business days on orders over $75
3. International Shipping
We currently ship to select international destinations. International orders typically take 7-21 business days to arrive depending on the destination. Customers are responsible for any customs and import taxes that may apply.
4. Order Tracking
You will receive a tracking number via email once your order has shipped. You can use this number to track your package through our carrier's website.
5. Shipping Restrictions
Due to the nature of our products, we cannot ship to PO boxes. Please provide a physical address for delivery. Some international destinations may have restrictions on our products.
6. Delays
While we make every effort to deliver your order on time, factors such as weather, customs delays, or carrier issues may occasionally cause delays beyond our control.
7. Damaged or Lost Packages
If your package is lost in transit or arrives damaged, please contact us within 14 days of receiving your shipping confirmation email at thattorpedo@gmail.com with your order number and details.
8. Changes to This Policy
We may update this shipping policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact Us
If you have any questions about our shipping policy, please contact us at thattorpedo@gmail.com.
Last Updated: January 1, 2025